RETURNS AND REFUNDS POLICY

This Returns and Refunds Policy ("Policy") governs the return of merchandise purchased through the Minogra platform.

SECTION 1. ELIGIBILITY FOR RETURNS

1.1. Items are eligible for return if they meet ALL of the following criteria:
   (a) The item is in its original, unused condition;
   (b) The item is in original packaging with all tags attached;
   (c) The return is initiated within the applicable return window;
   (d) Proof of purchase is provided.

1.2. The Company reserves the right to refuse returns that do not meet these criteria.

SECTION 2. RETURN TIMEFRAMES

2.1. Standard merchandise: fourteen (14) to thirty (30) calendar days from delivery date.

2.2. Electronics and appliances: fourteen (14) to thirty (30) calendar days from delivery date.

2.3. Perishable goods: Not eligible for return except in cases of damage or defect.

2.4. Custom or personalized items: Not eligible for return except in cases of defect.

SECTION 3. NON-RETURNABLE ITEMS

3.1. The following categories of items are NOT eligible for return:
   (a) Perishable goods including food, flowers, and plants;
   (b) Personal care items that have been opened or used;
   (c) Custom-made or personalized products;
   (d) Downloadable software or digital products;
   (e) Gift cards and store credit;
   (f) Items marked as "Final Sale" or "Non-Returnable;"
   (g) Hazardous materials.

SECTION 4. REFUND PROCEDURES

4.1. Upon receipt and inspection of returned merchandise, refunds shall be processed within five (5) to ten (10) business days.

4.2. Refunds shall be credited to the original payment method.

4.3. Original shipping costs are non-refundable unless the return is due to seller error or defective merchandise.

4.4. Return shipping costs may be deducted from refund amount unless otherwise specified.

SECTION 5. DAMAGED OR DEFECTIVE MERCHANDISE

5.1. Claims for damaged or defective merchandise must be submitted within forty-eight (48) hours of delivery.

5.2. Documentation required: photographs of damage and order confirmation.

5.3. Remedies may include: full refund, replacement at no charge, or partial refund if buyer elects to retain item.

SECTION 6. SELLER-SPECIFIC POLICIES

6.1. Individual sellers may maintain return policies that vary from this Policy.

6.2. Seller-specific policies shall be disclosed on product listings.

6.3. In case of conflict, seller-specific policies shall govern unless they provide lesser protections than this Policy.